Streamlining the Paramount Process: A Seamless Journey for New Customers

At Paramount Pallet, we take pride in our customer-centric approach, ensuring that our new customers have a seamless experience from the very beginning. With a dedicated team of sales and customer service professionals and a coast-to-coast presence across six plants, we are well-equipped to serve customers with both local and national presence, while providing the level of service they desire.

National Opportunities and Centralized Service

We understand needs and diverse requirements of companies with businesses that extend across Canada. With our extensive network of six brick and mortar plants, we possess the capabilities to service customers across the country, giving them a competitive advantage in the market. By providing a central point of contact, reporting, and billing, we streamline the communication and operational processes, ensuring a consistent level of service that national companies seek. While they benefit from our national presence and capabilities, we pride ourselves on each location having the local know-how our customers need to be successful. We are specialists in each of our markets.

Category-Focused Expertise

We’re able to provide pallet service and support across industries, from packaging to dry goods, and from produce to automotive. Our sales team conducts thorough market research to become subject matter experts in these categories, understanding the unique needs and supply chain dynamics of each industry. This expertise allows us to provide technical guidance, assist in pallet design, and make necessary adjustments to recycled pallets, ensuring optimal performance for our customers.

Tailored Services for National Customers

We recognize that the needs of national customers may vary across different regions and departments within their organization. Paramount is well-prepared to meet these specific requirements. While we help to provide national service across our six plant facilities, we also prioritize local care, guaranteeing prompt assistance and solutions when issues arise. This combination of national capability and local attentiveness sets us apart as a trusted partner that offers the best of both worlds.

Site Assessment and Personalized Onboarding

To ensure a seamless transition and thorough understanding of our customers' needs, we conduct site assessments with our team. This enables us to have a comprehensive grasp of our customers’ needs, helping to address them, and then tailor our services accordingly. Beyond the traditional request for proposal (RFP) process, we go the extra mile to get to know our customers, their unique challenges, and their complex requirements. This deep understanding allows us to develop customized solutions and forge strong relationships with our customers.

Efficient Onboarding Process

During the onboarding process, we establish clear agreements outlining the services and expectations for both parties. We also extend an invitation for our customers to visit our facilities, giving them the opportunity to witness firsthand how we operate and further solidify our partnership. We take pride in providing the same care and attention as a local, family-owned company, with the added advantage of being a national provider. Our agile team ensures quick response times and prompt issue resolution, resulting in a seamless customer experience.

Continuous Improvement and Collaboration

At Paramount, we believe in fostering a collaborative relationship with our customers. We schedule regular meetings to discuss their progress, address any concerns, and explore ways to improve processes, reduce costs, enhance pallet design, and implement safety procedures. Our goal is to provide ongoing value by continuously improving our services and meeting the ever-evolving needs of our customers.

The Paramount process sets us apart in the wood pallet recycling industry by providing exceptional service, expertise, and both local and national coverage to our customers through our sis brick and mortar plant locations. By leveraging our team's market knowledge and tailored solutions, we ensure that our customers receive optimal results from day one. With a commitment to continuous improvement and personalized attention, we strive to be more than just a provider, but a trusted partner in their success. Join us on this journey, and let us help you navigate the pallet recycling process with ease and efficiency.


As the largest pallet management services company in Canada, Paramount Pallet understands that reliable recycled pallet supply and retrieval play a critical role in the value delivered to our customers. If you'd like to learn more about how we can help streamline your operation, request a quote today.